Privacy policy

Last Updated: September 28th 2021

This Privacy Policy applies to our website and its trading division and website Loose Connection. We know how much you care about how your data is used and shared. This Privacy Policy explains what information of yours will be collected by us when you access this Site, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will never use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

Information that we Collect

We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you use the contact forms. If you choose to purchase a service from this website, our third-party payment processors or Loose Connection will collect your payment information. When you use our service or contact forms, we may receive certain information about you as described. We may sometimes send you service related emails related to your work or marketing communications with your permission. If you no longer wish to receive these emails, you may opt out of them at any time.

This site uses cookies to remember users’ settings as well as for authentication and analytics. The Site may also include cookies and similar tracking technologies of third parties, which may collect other information about you via the Websites and Services and across other websites and online services. Users can control the use of cookies. The Cookie popup is used to remember and alter a users choice. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. If you reject cookies, you may still use this Site, but your ability to use some features or areas of the Site may be limited.

Log file information is automatically reported by your browser or mobile application each time you access my Site. For example, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.

An individual who is a current or former customer who seeks access or wishes to correct, amend or delete inaccurate data should direct his query to info@looseconnection.uk. If we receive a request under this provision, we will acknowledge it and handle it promptly. We will retain personal data we process on behalf of our customers for as long as needed to provide our services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

How We Use Your Information

We use the information that is collected to operate and maintain the Site and service, send you marketing communications and respond to your questions and concerns.

How We Share Your Information

We, Loose Connection will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Loose Connection (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site, such as posting comments on the blog page, will be available to others. If you remove information that you have made public on the Site, copies may remain viewable in cached and archived pages of the Site, or if other users have copied or saved that information.

We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain services.

We will disclose your information where required to do so by law, if subject to a legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of our brand, Loose Connection, our clients or others.

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other user information may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolution’s, reorganisations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may partner with third parties to display advertising on our Site and manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access the Loose Connection Site on your mobile device, you may not be able to control tracking technologies through the settings.

We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@looseconnection.uk.

3rd party access to sensitive data

During our day to day role as a creative & technical consultants, we may be asked to work directly with external software solutions such as Mailchimp, Office 365, Xero, Zoho and WordPress. To carry out our work we will often need admin capabilities and this usually provides us access to all parts of the software, including areas that may contain sensitive data. We hereby state, that Loose Connection will never access, view, amend or in any other way update the data belonging to another company or entity without prior consent and/or the signing of a Non-disclosure Agreement (NDA).

All passwords used to access customer information by Loose Connection are secured with the 1Password service ( https://www.1password.com ).

Storage and Processing

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How We Protect Your Information

We are concerned with protecting your privacy and data and your use of our Site is protected with 256bit SSL, however we cannot ensure or warrant that any information you transmit to us may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at info@looseconnection.uk.

Compromise of Personal Information

In the event that personal information is compromised as a breach of security, we will promptly notify our customers in compliance with applicable law.

Our Choices About Your Information

For current customers, you can review, correct, update or delete inaccuracies to the information about you by contacting us directly at info@looseconnection.uk. We will acknowledge your request and handle it promptly. We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Loose Connection is in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Links to other Sites

We are not responsible for the practices employed by websites or services linked to or from the Loose Connection Website, including the information or content contained therein. Please remember that when you use a link to go from the Site to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

Social Media Widgets

Our Site may include social media features, such as the Facebook Like button and other widgets. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on this Site. Your interactions with these features are governed by the privacy policy of the organisation providing it.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Changes to Our Privacy Policy

All changes to this Privacy Policy are effective when they are posted on this page. If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at info@looseconnection.uk.